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Returns & Refund Policy

Please call for an RAN Number. Merchandise will not be processed unless an RAN Number (Return Authorization Number) is written on the outside of the package (e.g. RAN#123).
When you call please have the following information ready:
The reason for your requested return for each item.
Invoice number
Date of purchase
Your name
If you are a business, the name of your company.
Returns will be refused if a RA Number is not present and legible on the outside of the package. SamandNan Us is not responsible for returned merchandise that has no RA Number. We will not issue credit nor will we be responsible for any additional item(s) added to your RA that are returned unauthorized.

Watchface Returns: The customer has one ( 1 ) year from the date of purchase to request a Watch Face return for the movement only. See above for RA details.

Non-defective returns: A minimum return charge of $20.00 or a 20% surcharge (whichever is higher) will be charged for all returns that are not defective. The customer has five (5) business days (Mon.-Fri.) from the date the merchandise is received to call (203) 734-920 concerning a return request.

Defective merchandise: will replace defective merchandise when received in our warehouse.